Support FAQs

 

  1. General
  2. WPMU
  3. Plans and Pricing
  4. Backup
  5. Migration
  6. Auto-Restore
  7. Test-Restore
  8. Download
  9. Upload to Dropbox

 


 

General

1. What is BlogVault?

BlogVault is a top-notch backup service that enables you to backup your WordPress site. It performs a daily automatic backup of your entire site.

This includes your site’s:

  • content
  • data
  • media (images, audio, video, etc.)
  • plugins
  • themes
  • comments

…and everything else contained on your site, even if it has custom files and tables.

You can also perform real-time backups with BlogVault. This would come in handy for sites that have continuous changes, such as e-commerce sites, forums, sites that book appointments, or news sites.

Having a backup comes in handy when your site goes down, or if you need to work in the back-end.

BlogVault goes beyond any other backup service with the Test Restore feature, which allows you to use your WordPress backups to test changes before you make them to your live site.

While you’re using BlogVault, you can also use its Migrate feature for when you need to change your site’s URL, or if you’d want to switch to a different web host.

 

2. How do I add a site to BlogVault for backup?

You can add a WordPress site for backup using the Add Site link at the top of our Dashboard and entering the Site URL into the box provided. You will then be asked to install the plugin, following which your site will be backed up automatically every day.

 

3. How does BlogVault work?

BlogVault includes a plugin that must be installed on all the WordPress sites that you want to be backed up. Once this is done, you have to create an account with us, and will get access to your BlogVault dashboard. Add your site there, and our server automatically contacts the plugin everyday for new changes to your site. It stores multiple backups on its own as well as Amazon S3 servers.

BlogVault maintains up to 365 days of backup, enabling you to revert back to any older version easily. It provides excellent tools that help you recover you site whenever needed.

 

4. But do I really need BlogVault? Doesn’t WordPress backup my data?

If you host your own WordPress blog/site, (i.e. if your site isn’t on wordpress.com, but is on wordpress.org), then you have a reason to worry.

Servers while generally robust, fail at times. And when this happens (more often than not), sites crash and data is lost. One such horror story inspired us to build this service!

 

5. Does BlogVault work with all hosting providers?

BlogVault works with all web hosts including the popular ones like GoDaddy, BlueHost, HostGator, 1 & 1, DreamHost, WPEngine, etc.

6. Should I remove WP-DB Manager, WP security scan, and WP-Optimize plugins before installing BlogVault?

You are not required to remove any plugin before installing BlogVault. It is compatible with all of them.

 


 

WPMU

1. Does BlogVault support WPMU?

Yes, we do. We backup every aspect of your WPMU site including posts, images, themes, plugins, comments, posts, etc as in the case of regular sites. We support both forms of WPMU installations, sub-domain based and path based.

 

2. Does a WPMU installation count as a single license?

The first 3 sites in a WPMU installation will be charged as a single site. After that, every sub-site will be charged as an individual site. In summary:
Main domain + 2 sites = 1 site license
Main domain + 3 sites = 2 site license.

 


 

Plans and Pricing

1. How much does BlogVault cost?

We offer free trial for the first 7 days. To know more about the plans and pricing, please visit the Pricing page.

 

2. How do I register to use the service?

Please visit the plans and pricing page and select the plan that suits you best. On selecting the plan, you would be able to register using your email address and subsequently enter your payment details.

 

3. I signed up and paid, what do I do now?

Once you signup and create the subscription, you will need to install the BlogVault plugin. The BlogVault plugin will then automatically backup your site.

 

4. How do I activate the 7 days free trial after making the creating the subscription?

Even though you have registered to pay, we will not charge you for the first week of usage after signing up. We start charging you from Month 2 onward.

 

5. Can I sign up for 7 days free trial without registering to pay?

Yes, you can. Please click on the following link – Free Trial

 

6. Do I need to manually pay every month?

No! It is a one-time process. Once you have registered, your card will automatically be charged every month.

 

7. Do I need to pay for support and help?

No! We can be contacted at any time for any queries that you might have on BlogVault and its usage. We try our best to be quick with the answers and help.

 

8. What are the terms of subscription?

All plans are monthly subscriptions with no long term commitment required. You can cancel  at any time from the account dashboard, if not happy with the service.

 

9. Can the sites used in a plan be removed and new sites added?

(For example, on my 3-site plan I have: abc.com, def.com, and ghi.com. Later, I want to drop def.com. Will that free up room on my account to add jkl.com or is a site locked into my account?)

Yes, the sites can be removed from backup at any time. If a site is removed, it will no longer count towards the plan usage. You will hence be able to add a new site without paying extra.

 

10. Is there a minimum commitment needed for the subscription or can it be cancelled at any time?

There is no minimum commitment needed to subscribe to BlogVault. You can cancel your account at any time, without any penalties. You are only charged as long as you are using the service.

 


 

Backup

1. How do I install BlogVault plugin?

The BlogVault plugin can be installed either automatically, or manually. To proceed with the automatic installation you will need to provide your WordPress credentials and our service will connect directly to your WordPress account and install the plugin. Alternately, you can download the BlogVault plugin from the dashboard and install it manually like any other plugin.

 

2. Does your product do incremental backup, full backup or both?

Initially the complete WordPress site is backed up. After that, we intelligently bring in just the changes. This minimizes the load on your site. As far as restore you site is concerned, complete backups for the past 30 days are available. Click here for in-depth information about our incremental backup.

 

3. Can we change the frequency of backups?

We currently perform daily automatic backups. On request, we can do this more often for your sites. You can also opt for real-time backups with BlogVault.

 

4. Can I change the time at which the backup takes place?

Yes, you can change the time of backup from the BlogVault Dashboard.

 

5. Does BlogVault backup all types of posts including squeeze page, blog post pages, download page, video pages, etc?

Yes. We backup every aspect of your WordPress site including posts, pages, files, themes, images, etc.
A WordPress site consists of 2 parts:

  1. Database – We backup the complete database.
  2. Files – We backup all the files within your core WordPress folders (wp-content, wp-includes, and wp-admin).

The above process ensures that no part of your site is missed.

 

6. What files does BlogVault backup?

We backup all the files related to a WordPress installation, which includes the folders wp-content, wp-admin, and wp-includes. We also backup the files in the base directory, such as wp-config.php, index.php, wp-settings.php, etc.

The above folders cover every aspect of a WordPress installation including plugins, themes, uploads, images, videos, etc.

 

7. Is there a limit to the size of the site which BlogVault can backup?

We typically expect a site to use up to 5GB of space. However, if you have a larger site, please let us know. If it is for fair use, we will make an exception (at no additional charge). BlogVault works well with very large sites, and currently supports customers having sites spanning 20+ GBs of data.

 

8. Why does BlogVault skip (not backup) some files?

We intelligently do not backup (ignore) files generated by other backup plugins, cache files, and log files as they do not add any value to the backup. Backing them up would put unnecessary strain on your site and also cause issues at the time of restore. You can get the list of skipped files by clicking on the Skipped Files label.

 

Clicking on 'Skipped files' will show you the details of the files and tables skipped during a backup.

 

Every file skipped in a backup will be listed when you click on the 'skipped files' button
Every file skipped in a backup will be listed when you click on the ‘skipped files’ button

 

These files might be skipped because they might not have been changed since the last backup, or they might add no value (such as cache files), in which case backing up these files only adds to the size of the backup. BlogVault skips files intelligently, without compromising the value of your backup: they contain all the information on your site, while also efficiently managing the backup storage space you subscribed to.

 

9. Will skipped files cause issues during the restore?

The files are skipped in an intelligent way, and will not affect the restore. In fact, skipping these files helps avoid issues with cache files.

 

10. Can BlogVault add some code to my site which can be a security concern?

BlogVault does not modify your site in any way. No files or tables are created either, ensuring that no vulnerability is added to your site.

 

11.  Let’s say I have been hacked and I do not recognize this in the 30 days time-frame. Would you have a backup, older than 30 days?

Yes, we store backups for 365 days. Moreover, in case your site gets hacked, we will try and help you to recover it. Restoring a site from a backup that is older than 30 days is very tricky as the site itself would have gotten updated. In such cases, a straight-up restore will actually cause data loss, and needs careful restoration. Give us a shout and we’ll be glad to help you.

 


 

Migration

1. Can I move to a new web host using BlogVault?

Yes. BlogVault’s ‘Migrate’ feature allows you to move your site to a new web host, with a single click, and without downtime.

To move your site to a new web host, you must ensure that:

  • You have an account on the new web hosting service
  • There is a domain created on the new host, with WordPress installed and configured (or at least a manually created database)
  • You have the FTP credentials of the domain (this includes the FTP username & password, and host server)
  • The site is served from a folder on the new web host

If you’d like to migrate to a new host, we suggest that you refer to our guide on the same: Migrating to a New Host using BlogVault ( https://blogvault.net/migrating-to-a-new-host/ ) for more details.

 

2. Can I move to a new domain/ URL using BlogVault?

Definitely! BlogVault allows you to move your entire site to a new domain, with a single click. It also intelligently rewrites all references to the old URL in the database, so you don’t have any broken links at the end of the migration process. Before you use the ‘Migrate’ feature to move your site to a new domain, you will need to ensure that:

  • The new domain you’ve created has WordPress installed and configured (or at least a database created manually)
  • You have the FTP credentials of the new domain (i.e. username, password, host server)
  • You know which folder the new domain’s WordPress installation is being served from (or create a database manually on the destination)

To know the exact steps involved in moving your site to a new domain, we suggest that you to our guide on how to migrate to a new domain or URL using BlogVault (https://blogvault.net/migrating-to-a-new-domain-or-url/).

 

3. Can I use BlogVault to copy my site from my staging setup to the production deployment?

Yes, BlogVault makes it easy for you to update your production site (e.g. www.mysite.com) from your staging site (e.g. test.mysite.com). First, backup your staging site (test.mysite.com) using BlogVault. Once this is completed, use the migrate option to move the test site to your production environment. We will automatically convert all your staging site links to the production site links.

 

4. How will BlogVault transfer files during migration?

One of the prerequisites for the migration process, are the destination’s FTP details. This includes FTP username & password, and host server details. Once you have filled in these details in the migration form, BlogVault moves the files and database of your site to the new location. BlogVault makes sure to modify all links so that they load properly from the new destination, and there is no downtime.

 

5. I don’t have my FTP details. What do I do?

Your domain’s FTP details are usually sent to you by your web host as soon as you create a hosting account. If you’re using an existing hosting account, you should be able to find a domain’s details from your hosting account’s dashboard, or cPanel.

If you can’t find these details, we recommend that you contact your hosting provider.

Another option, would be to create a new FTP account for this domain. Refer to our guide on Creating a FTP user with cPanel (https://blogvault.net/working-with-ftp/)  for more details on how to do this.

BlogVault uses these details to move your site to your desired destination, and migration is very difficult without them. We do not store any of these details, they are only used to move your site.

 

6. Do I need to install WordPress before migration?

While we recommend installing WordPress because of the ease of the process, it is not mandatory.

BlogVault only automatically fills in the database details during migration, so if you install WordPress on your new destination, your database is automatically created. For details on how to install WordPress on the new destination, refer to our guide on Installing WordPress.

If you don’t want to install WordPress on the new destination, you will have to create a database (and a corresponding user). For instructions on how to do so, refer to our guide on Creating a Database Manually.  In this case, BlogVault will automatically use the details of your newly created database to migrate your site to the destination.

 

7. Do I need to transfer any files manually before migration?

No. BlogVault transfers your entire site – posts, pages, images, database, etc. for you. BlogVault carries out the process intelligently so you don’t have to worry about broken links, or downtime.

 

8. Do I need to install the BlogVault plugin on the new domain/host before migration?

No, BlogVault migrates your site intelligently, so you have the least hassle possible.

There are a couple of things you will have to take care of so that BlogVault can move your site to the new destination:

  • You will have to either install WordPress on the destination (or create a database manually on the destination, and a corresponding user).
  • You will also have to keep the FTP details of the destination handy in order for BlogVault to move your site.

 

9. Should I create a database manually before migration?

In case WordPress isn’t installed in the new location, you must create a database and a corresponding user. Please make a note of the database host, name, username and password which you’ll have to key in during migration. Refer to our guide on Creating a Database using cPanel for more details.

 

10. Can I migrate my site to a new web host without changing DNS settings?

Yes, BlogVault lets you migrate your site to a new server without changing the name servers. This ensures that the site is up and running on the new server without any downtime. Click here for a detailed article on migrating without downtime.

Prior to initiating migration, the domain must be setup on the new server. This can be by setting up the domain as an add-on domain using cPanel.

 

11. Do I need to clean up the files if I am migrating to an existing site?

No. If you malware on your site, BlogVault handles it by overwriting the infected with newer versions (from more recent backups). Any other files will be left just as they are.

 

12. Should I install a clean WordPress every time, or would a previously working WordPress suffice?

Any existing WordPress install will work just fine… BlogVault will overwrite existing files and ignore the extraneous files.

 

13. Will there be a downtime during migration?

No, BlogVault enables zero downtime migration. Once the migration is completed, you must update the DNS server to point to the new location. Until then the old URL continues to serve your site’s visitors. After the DNS update, the new one takes over. Read our article on Migration with Zero Downtime for more details.

 

14. What happens to all the data in the old location post migration? Will BlogVault delete all the files?

BlogVault doesn’t delete the old files. You can do it manually whenever needed.

 

15. Will BlogVault start backing up the new site post migration?

No, you must add the old link and add the new site to your BlogVault dashboard to start backing it up.

 

 


 

Auto-Restore

1. Will the script handle situations where the database and files already exist when restoring to the same server?

BlogVault overwrites all existing data during a restore. This is done purposefully, as attempting to merge can cause issues. Click here for more details on how Auto-Restore works.

 

2. Should I pause work during Auto-Restore or can I continue working?

During Auto-Restore, your existing files and database tables get replaced with the files and database tables in your backup. However the new files or tables that are not part of the backup remain untouched. So any unsaved changes will get overwritten. Hence it’s recommended that you stop making changes to your site till Auto-Restore completes.

3. I don’t have FTP. Can I still use BlogVault to migrate or restore my site?

When I chose the option to restore my site, it asked me for FTP details.  I don’t have FTP access.  I use the WordPress admin interface to upload files.  What do I do?

It is very difficult to restore files without FTP.

Your domain’s FTP details are usually sent to you by your web host as soon as you create a hosting account. If you’re using an existing hosting account, you should be able to find a domain’s details from your hosting account’s dashboard, or cPanel.

If you can’t find these details, we recommend that you contact your hosting provider.

Another option, would be to create a new FTP account for this domain. Refer to our guide on Creating a FTP user with cPanel (https://blogvault.net/working-with-ftp/)  for more details on how to do this.

BlogVault uses these details to intelligently restore files and tables from your site’s backup, to your site. We do not store any of these details, they are only used to restore your site.

 


 

Test-Restore

1. What is Test-Restore?

Test-Restore lets you confirm that the backup is perfect. A specific version is temporarily restored to our test servers, making an exact replica of your site, so that you can be absolutely sure of it . Click here for more information.

 

2. Why does the test-restore look different from the actual site?

There are cases where some images are missing, text has some weird characters, or the theme looks slightly different during Test-Restore. This typically happens because our test servers have run into incompatibility issues with some plugins on your site. Nonetheless, please get in touch with us in such cases so that we can identify the issue.

 

3. Why can’t I login to the Test-Restore site?

Sometimes, we disable login to the Test-Restore site for security reasons. Please reach out to us and we will help you sort out this issue.

 

4. How long does it take to do the Test-Restore?

The Test-Restore involves copying your complete backup to our test server. This is a time consuming activity and depends on the size of your site. Once completed, a success message with a link to the Test-Restore site will be seen on the Dashboard.

 

5. Can Google index the test-restore site?

We install a special robots.txt file on the Test-Restore site which prevents search engines like Google from indexing the site.

 


 

Download

1. How do I get a copy of a  specific file?

With BlogVault, you can download an entire backup (a copy of your site), or all the files on your WordPress site, or all its tables. Clicking on the ‘Download Backup’ button from the Backup module will allow you to download files or tables from the latest version of your WordPress site.

 

You can download backups' files or tables by clicking on Download Backup from the Site Details page

 

Once you do this, you’ll be taken to the following form, where you can choose to download either files or tables:

 

BlogVault's Download Backup form

 

When your backup is zipped, the BlogVault dashboard will give you a ‘Download Link’. Clicking on this link will download the .zip file of your backup to the computer you’re using to access the dashboard. If you can’t click on the button, you could copy the link and paste it into your browser’s address bar to achieve the same result.

 

And your BlogVault WordPress backup is ready for download!

 

If you’d like to have a step-by-step guide on how to download files or tables, we recommend that you refer to our guide How to Download Specific Files or Tables from the BlogVault Dashboard

 


 

Upload to Dropbox

1. Will BlogVault allow me to save a backup to Dropbox?

Yes, you can easily upload a copy of backup to Dropbox using the Upload to Dropbox option from our Dashboard. To know more about this feature, click here.

 

2. How does “Upload to Dropbox” work?

BlogVault lets you to store a snapshot of your backup to your Dropbox account. This could the gold version that is more than 30 days old. The complete backup is stored to the Apps folder of your account, from which you can restore at any time.

To upload your backup, click Upload to Dropbox on the BlogVault Dashboard. You are then redirected to your Dropbox, where you need to authorize BlogVault to access your account. Once that is complete, you will be brought back to the BlogVault Dashboard, and asked to complete the process. The upload will take time dependent on the size of size. Once complete a success message will be shown.

 

3. Does BlogVault upload the backup to Dropbox automatically every day?

No. You can select the version of the backup you would like to store in Dropbox.

 

4. Where in Dropbox is the backup file stored?

The compressed backup file will be uploaded to the Apps → BlogVault folder of your Dropbox account.

 

  • URBANDEV

    I’d just like to say “thanks!” BlogVault saved my bacon today – big time. I only installed BlogVault on Monday just prior to updating to WP3.9 Smith. I run a Multisite network for a blue chip client. After upgrading we started to find that thousands of HTML email inviataions to several large Conferences and events had links in them which no longer resolved their registration pages but to the base domain of the MultiSite Network. Nightmare! AutoRestore with BlogVault and kaboom! Back up an running in around 30 minutes! YOU ROCK!!