FAQ
Welcome to BlogVault FAQ and Support. Have any question about BlogVault? You’ll find the answer here.
General
What is BlogVault?
Isn’t WordPress or Web Host backing up my website for me?
How does BlogVault work?
Install Plugin: Install BlogVault plugin to your website
Start your BlogVault journey!
Please see How do I Get Started with Blogvault?
How is BlogVault the best for agencies or developers?
Comprehensive features designed exclusively for developers and agencies.
- Manage Site
- Update Plugins, Themes, and Core
- User Management
- Team Management
- Assign Site access
- Assign User Roles
- Client Management
- White labeling
- Detailed Website Reports
- Generate Reports
- Schedule Reports
- Reports History
- Single Dashboard
- Advanced Search
Are there any prerequisites for using BlogVault?
Which platforms support BlogVault?
Will BlogVault work with my website or blog platform?
Are these softwares supported? (WordPress latest version - WordPress 4.9.1 , Windows, Linux, PHP version, etc)
Does BlogVault work on WordPress?
Is there a minimum commitment needed for the subscription or can it be cancelled at any time?
What is the largest site that BlogVault has backed up or can back up?
Can the sites used in a plan be removed and new sites added?
Is BlogVault compatible with all other plugins and themes?
Do I really need BlogVault?
This is a backup and security service that remains committed to your website security by handling site management functions. If you care about keeping your WordPress website safe, then you definitely need a security solution like BlogVault.
What is a backup?
How to get started?
Please see How do I Set Up my Blogvault account?
Will my site experience any down time?
What is the full feature list?
Full-site backup
Custom Made for WooCommerce
No impact on site performance
Compatible with 5,000+ web hosts
Incremental backup
Automatic backup
On-Demand Backup
Backup History
Access Up to 365 Days of Backup
Organised Backup Repository
Multiple back-ups
Independent Backups
Secure Encrypted Backup
Off-site Storage
Upload to Dropbox
Store in GDrive
Download to Computer
Staging
Test plugins and themes
Test PHP Version
Update WordPress core, plugins and themes
Installing new plugins and themes
Access phpMyAdmin
Access SFTP
Develop Site
Make custom changes
Google Indexing Protected
Password Protected Staging site
Stage on any web host
Merging
Push to live site
Selective Merging
View Differences between Live Site and Staging Site
Quick merge even for Large Sites
Migration
Migrate 80% Faster
Any Size Any Site
Crash-proof migrations
Large sites migration
Rewriting Broken URLs
Zero Downtime
Seamless Multisite Support
Track Progress Live
Compatible on all 5,000+ web hosts
Validate Backup
Temporary testing of backups
Testing plugins and themes
Updating plugins and themes
Installing new plugins and themes
Update WordPress core
Develop Site
Check backups from Backup History
Difference between Staging and Test Restore
Auto Recovery
Differential Recovery
Truly Automatic
Recover Large Sites with One-Click
Test Backups
365 days Backup History
Backup Descriptions
Smart Security
Malware Scanning
Malware Cleaning
Web Application Firewall
Login Protection
Site Hardening
Automatic Site Hardening
Block PHP Execution in Untrusted Folders
Disable File Editors
Block Plugin or Theme Installation
Change Security Keys
Reset All Passwords
Perfect for Agencies and Developers
Site Management
Update Plugins, Themes, and Core
User Management
Team Management
Assign Site access
Assign User Roles
Client Management
White labeling
Detailed Website Reports
Generate Reports
Schedule Reports
Reports History
Single Dashboard
Advanced Search
What makes BlogVault better than other backup plugins?
If I install BlogVault, will I get free access to MalCare too?
Can I use BlogVault to migrate to another address?
Can I use BlogVault to stage my site?
Can I use BlogVault to handle Backup Restoration?
Can BlogVault be used for WooCommerce websites?
Can BlogVault migrate even WooCommerce websites?
What if I have more than 100 sites?
I already have a backup plugin. What should I do?
How many on-demand backups/syncs can I do on BlogVault?
Account Management and Settings
How do I get started with BlogVault?
Is there any minimum commitment needed for subscription?
What if I have more than 100 sites?
Can I remove a website from my BlogVault subscription?
Can I change or reset my password linked to my BlogVault Account?
Are the backups encrypted?
Can I cancel my BlogVault account anytime?
What do I do when I want to add more sites than my current plan allows?
How can I add websites on BlogVault?
Can I add subscribers or clients or team members to my BlogVault account?
Can I change or reset my email address linked to my BlogVault Account?
Does BlogVault store passwords?
Features
Backup
Why should I back up my website?
- Hosting issues
- Malware or Hacks
- Incompatible Themes or Plugins
- Human Errors
- Natural Disasters
- Storage Issues
- Server Crashes
- Accidents
A recent backup of your site can save you a lot of stress, time and money. You can easily restore backups and keep your website running, with almost No Downtime at all.
Please see our Backup page
What exactly does BlogVault backup?
A WordPress site consists of 2 parts:
- Database – We back up the complete database.
- Files – We back up all the files within your core WordPress folders (wp-content, wp-includes, and wp-admin).
This strategy ensures that we do not miss anything on your site.
Can I backup multiple websites at once?
Does BlogVault do incremental backup, complete backup or both?
- The first time your website backed up, it is synced in small packages.
- After the first backup, the subsequent backups sync the changes.
This minimizes the load on your site and helps you backup large sites easily and quickly.
Can I change the frequency of backups?
Does BlogVault backup all types of posts including squeeze page, blog post pages, download page, video pages, etc?
Is there a limit to the size of the site which BlogVault can backup?
We typically expect a site to use up to 5GB of space. However, if you have a larger site, please let us know. If it is for fair use, we will make an exception (at no additional charge). BlogVault works well with very large sites, and currently supports customers having sites spanning 20+ GBs of data.
Does BV have any storage limit for backups?
Why does BlogVault skip (not backup) some files?
These files might be skipped because they might not have been changed since the last backup, or they might add no value (such as cache files), in which case backing up these files only adds to the size of the backup. BlogVault skips files intelligently, without compromising the value of your backup: they contain all the information on your site, while also efficiently managing the backup storage space you subscribed to.
Can I configure a site to never backup?
Is BlogVault suitable for WooCommerce websites?
Let’s say I have been hacked and I do not recognize this in the 30 days time-frame. Would you have a backup, older than 30 days?
Moreover, in case your site gets hacked, we will try and help you to recover it. Restoring a site from a backup that is older than 30 days is very tricky as the site itself would have gotten updated. In such cases, a straight-up restore will actually cause data loss, and needs careful restoration. Give us a shout and we’ll be glad to help you.
Can I restore a backup to a new server?
How safe are my backup files?
Does BlogVault back up both files and tables?
Can I back up a WordPress website with BlogVault?
Can I stop an in-progress backup?
How often does BlogVault backup my website?
Can I change the time at which the backup takes place?
What files does BlogVault backup?
The above folders cover every aspect of a WordPress installation including plugins, themes, uploads, images, videos, etc.
✔️ Pages
✔️ Posts
✔️ Widgets
✔️ Comments
✔️ Theme Files
✔️ Plugin Files
✔️ Theme Settings
✔️ Plugin Settings
✔️ WordPress Settings
✔️ WordPress Database
✔️ WordPress Core Files
✔️ Users Details
✔️ Media Library Uploads
✔️ Custom Post Types
✔️ Categories and Tags
✔️ Images, Videos, Media
Will BlogVault leave large temporary files behind?
These files might be skipped because they might not have been changed since the last backup, or they might add no value (such as cache files), in which case backing up these files only adds to the size of the backup. BlogVault skips files intelligently, without compromising the value of your backup: they contain all the information on your site, while also efficiently managing the backup storage space you subscribed to.
Will skipped files cause issues during the restore?
Can I disable backups?
Can I backup my website in real time?
Can I run backups from shell or cron?
Could you share some details about how data stored on BlogVault's systems is protected? Is the data encrypted? If yes, is each client's data encrypted with unique keys?
Can I restore a backup to a new server?
Migration
What is website migration?
Can I move to a new web host using BlogVault?
Can I use BlogVault to copy my site from my staging setup to the production deployment?
Does BlogVault work with all web hosts?
I don’t have my FTP details. What do I do?
Are my FTP details stored anywhere?
FTP data is simply copied to our servers and after migration, it is wiped from our servers.
Do I need to install WordPress before migration?
Do I need to install the BlogVault plugin on the new domain or host before migration?
There are a couple of things you will have to take care of so that BlogVault can move your site to the new destination:
- You will have to either install WordPress on the destination (or create a database manually on the destination, and a corresponding user).
- You will also have to keep the FTP details of the destination handy in order for BlogVault to move your site.
Can I migrate my site to a new web host without changing DNS settings?
Prior to initiating migration, the domain must be setup on the new server. This can be by setting up the domain as an add-on domain using cPanel.
Should I install a clean WordPress every time, or would a previously working WordPress suffice?
What happens to all the files in the old location post migration? Will BlogVault delete all the files?
Where is the copy of my site saved?
What if there is malware on my original site (source site)?
Can I migrate to a multisite network with BlogVault?
Why do I need to provide FTP credentials?
Is cloning a site the same as migrating a site to a new domain or server?
Error: “FTP permission issues, FTP is correct but we might not have permissions to upload or remove a file.”
Error; “(disk out of space)”
Why would I migrate my site?
- To a new URL or domain
- To a different web host
- From staging to live domain
Find out more in the BlogVault Migration Detailed Features page.
Can I move to a new domain or URL using BlogVault?
Should I migrate both files and tables?
How will BlogVault transfer files during migration?
How long does a migration with BlogVault take on an average?
- 30 MB: under 2 minutes*
- 1GB: about 60 minutes*
(*The duration specified depends on a number of factors and is approximate).
Where are my FTP details processed?
However, they are treated like payment details (i.e. they’re not stored on our servers). Once we’ve processed them, they’re deleted from our servers.
Do I need to have a fresh WordPress install on the destination?
Do I need to transfer any files manually before migration?
Should I create a database manually before migration?
Do I need to clean up the files if I am migrating to an existing site?
Will there be a downtime during migration?
Will BlogVault start backing up the new site post migration?
Does BlogVault install or change any code on my site?
However, depending on the requirement of your destination host, the plugin might make a few changes to wp-config for the sake of compatibility.
Can I migrate the sub-site of a multisite to a separate single site domain?
Can I migrate my local site to a different server?
Is cloning a site the same as migrating a site to a new domain or server?
Error: “Execution expired, Connection timed out, Connection reset by peer in both FTP and HTTP requests”
- Your destination site isn’t reachable (you’ll have to contact your destination web host about this)
- You have a firewall installed, which is blocking consecutive requests from the same source (in which case please wait for some time and try again)
Staging
What is website staging?
Can I stage any backup version?
Is my staging site password protected?
Will I experience any SEO issues?
Can clients make changes and agency or developer can push it?
Can I safely access my database safely via phpMyAdmin?
How do I remove HTTP authorization from staging?
Can I migrate my staging site?
Is my staging site backed up?
Will I receive mails from the staging environment?
Is it possible to enable cron temporarily or on a specific staging site?
Why would I stage my site?
- Update Plugins
- Update Themes
- Edit Core Files
- Install new Plugins
- Install new Themes
- Develop Site
- Update WordPress Core
- Change Website Look
- Make Custom Changes
- Live Site Unaffected
- Preview Site changes
- Exact Replica of Live Site
- Streamline Development Workflow
- Extended Access to Staging Site
Where is the staging site located?
Can Google index my staging site?
Can I share the staging site with team or clients?
Can I test the PHP version compatibility with staging?
Is it possible to bring back a staging site the way it was after it is expired?
How long is my staging valid?
How to visit staging sites for multisites?
What is the difference between Staging and Test Restore?
Should I be concerned about duplicating Online Store payments on the staging site?
Merge
What is Website Merging?
Can we push database selectively and skip WooCommerce transactions?
Can I select the exact files I want to merge?
How can I look for specific sites on my BlogVault dashboard?
Why would I Merge my site?
Can I check the differences between staged site and my actual site before merging?
Can I merge even large sites?
Can I merge WooCommerce website staging site to live site?
How can I look for specific sites on my BlogVault dashboard?
Download Backups
Why would I download backups?
When I download backups to my computer, am I pulling the backup from a BlogVault server or my own?
Where can I download my backups to?
How do I get a copy of a specific file?
Can I have all backups sync to my Google Drive and not Dropbox?
Dropbox
Will BlogVault allow me to save a backup to Dropbox?
Where is the backup file stored in Dropbox?
Does BlogVault upload the backup to Dropbox automatically every day?
Amazon S3
Do I need an Amazon AWS or Amazon S3 account to store my backups?
Do I have to pay extra to get more storage space?
How much storage space is allocated for my website?
Can I have all backups sync to my Google Drive and not Dropbox?
Manage Users
Can I manage my BlogVault Dashboard users?
Can I add users?
Can I assign user roles and passwords?
Who is the Editor?
Who is the Contributor?
What is the difference between Clients and Team users?
Can I change user roles?
Can I change user passwords?
Who is the Administrator?
Who is the Author?
Who is the Subscriber?
Manage Application
Can I disable the backup operations whenever I want?
What can I do when I notice suspicious malware on my website?
Will I be able to access BlogVault dashboard even when my site is down?
Can I update or change the URL of the site myself?
Very happy with the service and want to give you guys a review. Where do I do it?
Can I add new plugins or themes directly?
Can I look for specific sites on my BlogVault dashboard?
I am unable to reach the plugin. What can I do?
Does you plugin slow our web page?
Manage Site
Can I add new plugins or themes directly?
Can I update plugins or themes directly?
Can I see which plugins or themes need to be updated?
Can I check active plugins or themes directly?
Can I activate or deactivate plugins or themes directly?
Website Reports
What are BlogVault reports?
How many reports can I access?
In what format will I receive my website reports?
Can I show my clients the status of site backups?
What will the security report contain?
- WP Version
- Total Backups made
- Backups Time range
- Total security scans made (Backup+Security plan only)
- Active Theme
- Number of Published Posts
- Number of Published Pages
- Number of Approved Comments
- Total database tables
- Total Files
- Total Plugins
- Active Plugins
- Installed Themes
What can I do with the BlogVault reports?
Where will I receive my website reports?
Can I show my clients the backups made by BlogVault?
Can I check what BlogVault is backing up?
Web Hosts Compatibility
How do I know BlogVault works on my site’s web host?
Does BlogVault work with all hosting providers?
We migrate your WordPress site, whether you are:
Migrating to or from GoDaddy, BlueHost, SiteGround, HostGator, WPEngine, Flywheel, etc.
OR
Migrating to any other web host (in this case you’ll have to select either the cPanel or FTP options)
Customer Support
Can I talk directly to the Support team?
Do I need to pay for support and help?
How can I submit a feature request?
Do you work every day?
Can I use your Website Security service if I am not a BlogVault customer?
Do you have a support ticketing system?
Subscription plans and Payment
Which plan should I choose?
BlogVault Backup plan focuses on backup features such as Daily Automatic backups, One-Click Recovery, Staging and Migration.
Backup + MalCare plan includes security services as well.
What about a free plan?
Is there a setup fee?
How do I pay for BlogVault monthly?
For how many sites is my license valid?
Where is the storage that I get with Security + Backup plans?
Can I change my plan later on?
Is there a minimum commitment needed for the subscription or can it be cancelled at any time?
Is there a refund policy?
What if I have more than 100 sites?
What are the terms of subscription?
Do you charge VAT or GST?
How does the 7-day free trial work?
You are fully protected by our 100% no-risk, double-guarantee.
If you don’t like our service in the 7 day trial, just let us know and we’ll send you a prompt refund. No questions asked (except for feedback maybe)!
How do I activate the 7 days free trial after creating the subscription?
How are the features different between plans?
BlogVault Backup plan focuses on backup features such as Daily Automatic backups, One-Click Recovery, Staging and Migration.
Backup + MalCare plan includes security services as well.
How does payment work?
Do you have any cancellation fees?
Are there discounts for upgrading from one plan to another?
What if I want to switch plans?
What if my credit card was declined?
Can you lower the prices?
I signed up and paid, what do I do now?
Is the next payment after a renewal automatic?
FTP
I don’t have my FTP details. What do I do?
What format SSH key do i need to use for SFTP?
Are my FTP details stored anywhere?
Error: “FTP permission issues, FTP is correct but we might not have permissions to upload or remove a file.”
Why do I need to provide FTP credentials?
We need your FTP credentials to access your website’s files and folders. We feel that FTP transfer is the safest way to transfer data to and from a site.
Where are my FTP details processed?
Error: “Execution expired, Connection timed out, Connection reset by peer in both FTP and HTTP requests”
Nothing to worry, this notification means your destination server denied our requests to offload your site’s data. This could be because of a few reasons:
- Your destination site isn’t reachable. You’ll have to contact your destination web host about this.
- You have a firewall installed, which is blocking consecutive requests from the same source in which case please wait for some time and try again.
Multisite and Subsite
Does BlogVault work with Multisite WordPress (WPMU)?
Is it possible to back up or restore a single site in a multisite environment?
What if I have multiple WordPress sites on my server via add-on domain? If site A, B, and C are in different folders do they count as 3 different sites?
Is each site treated as a separate site or is the entire install considered one site for backups?
Can I migrate to a multisite network with BlogVault?
Can I migrate the sub-site of a multisite to a separate single site domain?
Licensing and Legalities
Is BlogVault GPL compliant?
Yes, BlogVault plugin is released under GPL v2 License.