FAQ

BlogVault provides comprehensive and complete backup services. Apart from handling website security, it can also assist you with instant Migration as well as Staging and Merging services at very reasonable rates.
This is a backup and security service that remains committed to your website security by handling site management functions. If you care about keeping your WordPress website safe, then you definitely need a security solution like BlogVault.

Backup is a copy of a files, tables and other parts of website made in case the original is lost or damaged.

Please see How do I Get Started with Blogvault?

No. All backup and security operations happen on BlogVault servers, so your site is not at any risk. In fact, our service will not even overload your server.

Bulletproof Backups that Always Work
Full-site backup
Custom Made for WooCommerce
No impact on site performance
Compatible with 5,000+ web hosts
Incremental backup
Automatic backup
On-Demand Backup
Backup History
Access Up to 365 Days of Backup
Organised Backup Repository
Multiple back-ups
Independent Backups
Secure Encrypted Backup
Off-site Storage
Upload to Dropbox
Store in GDrive
Download to Computer
Staging
Test plugins and themes
Test PHP Version
Update WordPress core, plugins and themes
Installing new plugins and themes
Access phpMyAdmin
Access SFTP
Develop Site
Make custom changes
Google Indexing Protected
Password Protected Staging site
Stage on any web host
Merging
Push to live site
Selective Merging
View Differences between Live Site and Staging Site
Quick merge even for Large Sites
Migration
Migrate 80% Faster
Any Size Any Site
Crash-proof migrations
Large sites migration
Rewriting Broken URLs
Zero Downtime
Seamless Multisite Support
Track Progress Live
Compatible on all 5,000+ web hosts
Validate Backup
Temporary testing of backups
Testing plugins and themes
Updating plugins and themes
Installing new plugins and themes
Update WordPress core
Develop Site
Check backups from Backup History
Difference between Staging and Test Restore
Auto Recovery
Differential Recovery
Truly Automatic
Recover Large Sites with One-Click
Test Backups
365 days Backup History
Backup Descriptions
Smart Security
Malware Scanning
Malware Cleaning
Web Application Firewall
Login Protection
Site Hardening
Automatic Site Hardening
Block PHP Execution in Untrusted Folders
Disable File Editors
Block Plugin or Theme Installation
Change Security Keys
Reset All Passwords
Perfect for Agencies and Developers
Site Management
Update Plugins, Themes, and Core
User Management
Team Management
Assign Site access
Assign User Roles
Client Management
White labeling
Detailed Website Reports
Generate Reports
Schedule Reports
Reports History
Single Dashboard
Advanced Search

Watch this space for our Compare pages

To use the security service that MalCare (our sister product) offers, you will need to upgrade to a Security+Backup plan. Take a look at the pricing page.

Yes, with BlogVault you can migrate to any web host in the world with zero downtime. Please see Migration page.

Yes, you can stage your website on any web host in the world with just a click of a button. Please see Staging page.

Yes, BlogVault’s Auto recovery functionality gets your site back up and running with almost Zero Downtime. Please see Auto-Recovery page.

Yes, BlogVault integrates well with WooCommerce websites with the special inbuilt Real Time backups functionality. Please see Real Time backups page

Yes, BlogVault can migrate even Large WooCommerce sites easily. Please see real time backups page

Please contact us for price and other details

BlogVault is compatible with all plugins. It works even if you have a different backup plugin installed. If you want to uninstall a plugin and install BlogVault plugin, kindly take a look at our guide on How to install BlogVault

There is no minimum commitment needed to subscribe to BlogVault. You can cancel your account at any time, without any penalties. You are only charged as long as you are using the service. We would however, like you to tell us the reason for the cancellation here.

Upgrade your plan from the change plan page.

Please see How to Add websites.

Yes. BlogVault helps you manage user roles, and access information on clients for website management. Please see How to add Clients and Team members

Yes. Please see How do I change or reset my email address linked to my BlogVault Account?

No, we do not access or store any passwords.

Yes. We backup each and everything in your WordPress site completely – Including posts, pages, files, themes, images, etc.

Yes. Please see How to add a site to backup.

Yes. Please see How to stop an in-progress backup.

BlogVault backs up your website daily, automatically.

Yes, you can. Please see How to change Sync Time

We backup all the files related to a WordPress installation, which includes the folders wp-content, wp-admin, and wp-includes. We also backup the files in the base directory, such as wp-config.php, index.php, wp-settings.php, etc.
The above folders cover every aspect of a WordPress installation including plugins, themes, uploads, images, videos, etc.

✔️ Pages
✔️ Posts
✔️ Widgets
✔️ Comments
✔️ Theme Files
✔️ Plugin Files
✔️ Theme Settings
✔️ Plugin Settings
✔️ WordPress Settings
✔️ WordPress Database
✔️ WordPress Core Files
✔️ Users Details
✔️ Media Library Uploads
✔️ Custom Post Types
✔️ Categories and Tags
✔️ Images, Videos, Media

We ignore files generated by other backup plugins, cache files, and log files as they do not add any value to the backup. Backing them up would put unnecessary strain on your site and also cause issues at the time of restore. You can get the list of skipped files by clicking on the Skipped Files button.

These files might be skipped because they might not have been changed since the last backup, or they might add no value (such as cache files), in which case backing up these files only adds to the size of the backup. BlogVault skips files intelligently, without compromising the value of your backup: they contain all the information on your site, while also efficiently managing the backup storage space you subscribed to.

The files are skipped in an intelligent way, and will not affect the restore. In fact, skipping these files helps avoid issues with cache files.

Yes. Please see How to disable backups

Yes. Please see How to backup in real time.

Once BlogVault is installed on your website, it intelligently handles complete website backups without requiring any user intervention. There will be no need to worry about session time-out in backup operations, as might be the case in other backup plugins. BlogVault runs on its own off-site servers.

Website migration is necessary when you want to move your website:

• To a new URL or domain
• To a different web host
• From staging to live domain

Find out more in the BlogVault Migration Detailed Features page.

Yes, you can.

BlogVault syncs up your website, just like in the case of backups and transfers the content over to the new domain.

Migration depends on a number of factors, but for the following site sizes (i.e. a combination of both files and tables), this is approximately how long it takes BlogVault to migrate:

• 30 MB: under 2 minutes*
• 1GB: about 60 minutes*

(*The duration specified depends on a number of factors and is approximate).

FTP details input into BlogVault are processed on our servers.
However, they are treated like payment details (i.e. they’re not stored on our servers). Once we’ve processed them, they’re deleted from our servers.

Fortunately not! You can use BlogVault to rewrite an existing WordPress installation (as long as it’s in a different location, i.e. different domain or different host).

No. BlogVault transfers your entire site – posts, pages, images, database, etc. for you. BlogVault carries out the process intelligently so you don’t have to worry about broken links, or downtime.

In case WordPress isn’t installed in the new location, you must create a database and a corresponding user. Please make a note of the database host, name, username and password which you’ll have to key in during migration. Refer to our guide on Creating a Database using cPanel for more details.

If there’s malware on your original site, we suggest that you get it cleaned up before you perform the migration. BlogVault’s Backup+Security plan can help you clean malware.

No, BlogVault will cause no downtime to the destination server while migration.

Unless otherwise specified, BlogVault will backup a site following DNS resolution. If you migrated the site to a different URL, make sure the new URL is added as a site with BlogVault to enable backup. If the migration was to same URL at different host, BlogVault will automatically start doing backup from new location as soon as the DNS is updated.

No. BlogVault doesn’t make any installations on your site.
However, depending on the requirement of your destination host, the plugin might make a few changes to wp-config for the sake of compatibility.

No, unfortunately right now you cannot use BlogVault to migrate a subsite to be a separate single site. We’re working on it though!

No, unfortunately right now you can only use BlogVault to migrate a publicly available site to any web host. We’re working on it though!

Nothing to worry, this notification means your destination server denied our requests to offload your site’s data. This could be because of a few reasons:

• Your destination site isn’t reachable (you’ll have to contact your destination web host about this)
• You have a firewall installed, which is blocking consecutive requests from the same source (in which case please wait for some time and try again)

You can perform the following:

• Update Plugins
• Update Themes
• Edit Core Files
• Install new Plugins
• Install new Themes
• Develop Site
• Update WordPress Core
• Change Website Look
• Make Custom Changes
• Live Site Unaffected
• Preview Site changes
• Exact Replica of Live Site
• Streamline Development Workflow
• Extended Access to Staging Site

Your staging site will be on BlogVault servers.

No. The staging site is not public and needs authentication before it can be accessed.

Yes, you can.

Yes, you can.

After you are satisfied with your staging site, you can push the changes you like, onto your actual live site, directly.

Yes, you can. Please see How do I check the differences between staged site and my actual site before merging?

Yes, you can. Staging and Merging processes happen on BlogVault servers.

With BlogVault, you can download an entire backup (a copy of your site), or all the files on your WordPress site, or all its tables. Please see How do I download backups?

No. You can select the version of the backup you would like to store in Dropbox.

We allocate 5GB space per website. However, if your website exceeds this, and requires more space we will accommodate for it accordingly. You do not have to pay extra charges for this.

Yes, you can. Please see How do I change user roles?

Yes, you can. Please see How do I change user passwords?

Somebody who has access to all the administration features within a single site. Please see Roles and Capabilities

Somebody who can publish and manage their own posts. Please see Roles and Capabilities

Somebody who can only manage their profile. Please see Roles and Capabilities

Yes, you can. Please see How to add new plugins or themes?

Yes, you can use Advanced Search feature to narrow down options and perform bulk actions on multiple sites based on the attributes you specify. Please see How do I look for specific sites on my BlogVault dashboard?

Yes, you can. Please see How to check active plugins or themes?

Yes, you can. Please see How to manage plugins?

The BlogVault reports include all your website details. You can send it to your clients for helping them understand the website management and BlogVault’s part in it.

One copy of your report is available right after you Generate the Report. Another copy is sent to the email you have registered with on BlogVault.

Yes you can. You can select the things to include, and create custom messages, along with an introduction and ending for the report. You will receive the report in the email you have registered with on BlogVault. This document can be sent to your team or clients. It will include the site backup details.

Yes, you can check the files and tables that BlogVault is backing up for you in the BlogVault reports.

Yes. We’ve built BlogVault to work with any web host in the world.
We migrate your WordPress site, whether you are:

Migrating to or from GoDaddy, BlueHost, SiteGround, HostGator, WPEngine, Flywheel, etc.
OR
Migrating to any other web host (in this case you’ll have to select either the cPanel or FTP options)

Yes, we provide support year round, 7 days a week, 24 hours a day.

We have a WordPress security plugin called MalCare which you can install from here.

Yes, leave us a message here.

After registering with us, you will be asked to enter your card details. We use Stripe(http://stripe.com), which is one of the safest credit card processors.

No matter what your plan is, your first week is on us!
You are fully protected by our 100% no-risk, double-guarantee.
If you don’t like our service in the 7 day trial, just let us know and we’ll send you a prompt refund. No questions asked (except for feedback maybe)!

Even though you’ve registered to pay, we will not charge you for the first week of usage after signing up. We start charging you from the second week onward.

Depending on the number of sites you want backup using BlogVault, you can choose between the Personal (upto 1 site), Business (upto 5 sites), Developer (upto 20 sites) and Agency plans (upto 100 sites).
BlogVault Backup plan focuses on backup features such as Daily Automatic backups, One-Click Recovery, Staging and Migration.
Backup + MalCare plan includes security services as well.

After registering on BlogVault, you will be asked to enter your card details. We use Stripe, which is one of the safest credit card processor.

No. BlogVault is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current cycle, but you won’t be billed again.

Yes! We love our customers. So, when you go from Monthly plans to Yearly, you pay only for 10 months and the other 2 are on us.

Switching plans is easy! At any time you have the option to upgrade to a different plan through the customer dashboard. Please see How do I upgrade or downgrade my subscription?

There are a few reasons why your credit card may be declined on our payment page. The most common reason is that the credit card number, CVV, or expiration date that was entered is incorrect.

BlogVault is an extremely fantastic product. This is evidenced by how satisfied our customers are, with the product. We are sure you appreciate making an investment for sake of your site backup and safety, in case of any mishap like your site crashing due to unforeseen circumstances.

Once you sign up and create the subscription, you will need to install the BlogVault plugin. The BlogVault plugin will then automatically backup your site. Please see How do I get started with BlogVault?

We have offers and discounts regularly. You can keep track of these in our newsletters, or you can contact us.

Yes, BlogVault works well with Multisite WordPress installations. We scan every aspect of WPMU installations for all the subsites.